That means when you shop with us you are getting the same standard that each company sets forth. We have partnered with HP, Canon, Mutoh, Oce, and several print media manufacturers to be able to provide the best solutions for your printshop. As we look to the future, we have partnered with specific technologies such as, InkJet printers, UV Flat-Bed printers, Digital Signage, Specialty Media, and Eco-Friendly print solutions and have added them to our catalog to ensure we have a leading-edge position. We have continued to focus on wide format print solutions over the years and we remain an industry leader in the wide format community. Whether you are printing point-of-sale graphics (pos graphics), outdoor banners, trade show displays, digital photo enlargements, fine art giclee, or cutting vinyl you will find a valuable resource in Digital Media Warehouse. Wide format printing has been a growing industry for many years, and as a result, wide format printers and supplies has become more affordable over the years. Digital Media Warehouse holds no guarantee of receipt of items without trackable shipping. Items valued over $75, should consider a trackable shipping service and/or shipping insurance. Physical shipping address will dictate travel time in the event of an exchange. All refunds will be subject to deduction of initial freight costs. Shipping costs will fall in the responsibility of the returning party, unless otherwise notified. Exchanges for the damaged items must initiate contact via email resulting from miss ships because of the ordering party may incur a restocking fee. Only regular priced items may be refunded, unfortunately clearance, demo, used, or flash sale items cannot be refunded.ĭigital Media Warehouse only replaces items defective or damaged as a result of DMW’s neglect.
There are no returns, refunds, or exchanges for any machine part sales.Ĭlearance, Demo, Used, and Flash Sale Items (if applicable) Once these steps have been exhausted, please contact us at HP Ink Cartridges, Toner Cartridges, Printheads, Waste Ink Cartridges, and any other HP supplies or accessories will be charged a 20% restocking fee.Īll Mutoh Ink Cartridges, Printheads, Waste Ink Bottles, and any other Mutoh supplies or accessories will be charged a 15% restocking fee.Īll Ink Refills or Non-OEM Inks will be charged a 15% restocking fee.Īll Media and Paper will be charged a 15% restocking fee.Īll Printer sales will be charged a 20% restocking fee and any labor costs involved with the return.Īll machine part sales are final. There is often some processing time before a refund is posted. Next contact the bank tied to the payment account. Then contact the account company, it may take some time before a refund is posted based on policies established with the account. Unreceived refunds first check account utilized for initial payment. If approved, the refund will be processed, and a credit will automatically be applied to the original payment method within 7-12 business days from approval. Upon return receipt and inspection, email notification generates with approval/rejection notice. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) Please do not ship returns to the manufacturer unless directed otherwise from the processing department. Failure to process a return/refund within this term will result in the rejection of the refund request.Įligible return items must be unused and in the same condition as received in the original packaging.Ĭompleted returns require proof of purchase.
Digital Media Warehouse’s return/refund policy expires 30 days from shipment.
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